Cancellation and Refund Policy

Cancellation and Refund Policy

 

At Blend Theory, each product is carefully crafted, packaged, and shipped with precision. But we understand—sometimes things don’t go as planned. Here’s how we handle returns and refunds.

**1. Can I return or exchange a product?

Unfortunately, no—unless there's a genuine issue.**

Due to hygiene and safety concerns, we do not accept returns or exchanges on fragrances unless:

  • The product was damaged in transit

  • You received the wrong item

  • There is a manufacturing defect

We hope you understand that used, opened, or “not my vibe” perfumes are non-returnable.

2. What if my order arrives damaged, defective, or incorrect?

No stress—just do this within 48 hours of receiving your order:

  • Email us at help@theblendtheory.com

  • Include your order number and clear photos of the damaged/incorrect item and packaging

  • Our team will respond within 2 business days to arrange a replacement or refund

3. How long does the refund take?

If approved, your refund will be processed within 5–7 business days to your original method of payment.
Your bank may take a little longer to reflect the amount.

4. Can I cancel my order?

  • You can cancel your order before it is shipped.
    Reach out quickly at info@theblendtheory.com with your order number.

  • Orders cannot be canceled after dispatch.

5. Refunds are NOT applicable in these cases:

  • You changed your mind

  • You didn’t like the fragrance personally

  • You entered the wrong shipping details

  • You raised a claim after 48 hours of delivery

Need Help?

We're just an email away.
For any questions, write to us at info@theblendtheory.com
We’re here to make things right.